Healthcare has undergone tremendous changes in the past few years. Between meaningful use, electronic health records, and countless ICD-10 proposals, it’s been a lot to take in, in a relatively short amount of time.
The quick succession of changes has all but forced practices and hospital systems to become more efficient as well. And one of those efficiencies being adopted is front-end speech (FES).
According to this report by AHIMA, the benefits of FES via voice recognition software are threefold:
- Improved Turnaround – Less waiting on transcriptionists since the software is transcribing the documents in real-time.
- Increased Efficiencies/Cost Savings – Assuming the clinicians have been properly trained and the software customized to your practice’s specific needs, cost savings will follow. While you’ll still have transcriptionists on staff, they’ll be able to produce cleaner documents faster.
- Timely Clinical Decision-making – According to the report, “the goal [of FES] is to deliver quality documentation at or closest to the point of care.” And having the latest dictations from physicians and specialists at your fingertips allows you to provide a higher quality of care.
Furthermore, hospital systems, like this one, are touting the increased patient safety benefits of voice recognition software too.
Although many are still skeptical, there’s evidence that the tides are changing. According to a new report by KLAS, industry leaders are taking note of the benefits of voice recognition software.
Those results came from their study, "Front-End Speech 2014: Functionality Doesn't Trump Physician Resistance.” The initial findings of the report focus on the realities of end-users: Fifty percent of the providers surveyed cited skeptical end-users as one of the factors preventing successful FES in their healthcare organizations.
Despite the naysayers, hospital leadership recognized the potential return on investment the technology offers. In fact, 9 out of 10 hospitals are laying the groundwork to expand their FES usage in the future.
“Physicians are resistant to changes in their workflow,” says report author, Boyd Stewart, in a press release. “While hospital leadership sees the value of FES, many end-users are frustrated that they are now being asked to do the work of transcriptionists.”
Despite that pushback though, facilities using FES achieved higher measurements across the board – from reduction in transcription costs to improved documentation turnaround and more thorough patient-narratives.
Nuance, known for their popular Dragon Medical software suite, was one of the three vendors reviewed in the study.
Does your practice or healthcare organization use front-end speech software? Have you witnessed the benefits? Feel free to comment below!